Shipping policy

At thecozyl, we are committed to delivering your orders quickly and safely. Please review our shipping and delivery information below.

Delivery Countries

We currently ship to the following countries:

• United States (US)

• Germany (DE)

• France (FR)

• Italy (IT)

• Spain (ES)

• Singapore (SG)

Order Processing Time

Processing Time: 1–3 business days

Estimated Delivery Time:
US / EU: 7–12 business days
Singapore: 3 – 6 business days

Shipping Fee:
$3.99 under $60
$2.99 $60–$90
Free shipping over $90

Orders are processed during our business hours.

Business Hours:
Monday – Friday
9:00 AM – 6:00 PM (GMT +8)

Non-Peak Season

All orders placed Monday through Friday will be processed within 1–3 business days.

Peak Season

During high-demand periods such as Prime Day, 11.11, Black Friday, Cyber Monday, Mid-Year Sales, and major product launches, order processing may take 5–15 business days due to a surge in orders.

Once your order has been processed, you will receive an email confirmation with your order details and tracking information.