Shipping & Delivery Policy

At CozyL Singapore, we are committed to delivering your orders quickly and safely. Please review our shipping and delivery information below.

Delivery Countries

We currently ship to the following countries:

• United States (US)

• Germany (DE)

• France (FR)

• Italy (IT)

• Spain (ES)

• Singapore (SG)

Order Processing Time

Processing Time: 1–3 business days

Estimated Delivery Time:
US / EU: 7–12 business days
Singapore: 3 – 6 business days

Shipping Fee:
$3.99 under $59
$2.99 $60–$89
Free shipping over $90

Orders are processed during our business hours.

Business Hours:
Monday – Friday
9:00 AM – 6:00 PM (GMT +8)

Non-Peak Season

All orders placed Monday through Friday will be processed within 1–3 business days.

Peak Season

During high-demand periods such as Prime Day, 11.11, Black Friday, Cyber Monday, Mid-Year Sales, and major product launches, order processing may take 5–15 business days due to a surge in orders.

Once your order has been processed, you will receive an email confirmation with your order details and tracking information.

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Shipping Rates & Delivery Time

Delivery time does not include order processing time.

Standard Courier Delivery

Order Amount	Shipping Cost	Estimated Delivery Time
Orders below $59.99	$3.99	3–6 working days
Orders $60 – $89.99	$2.99	3–6 working days
Orders $90 and above	FREE	3–6 working days

 

Shipping Carriers

We ship orders through trusted courier partners including:

• Ninja Van

• Best Express

• J&T Express

• GTS Express

Once your order has been shipped, you can track your order through our Tracking Page using the tracking number provided in your confirmation email.

Contact Information

If you experience any issues with your Shipping or need assistance, please contact us.

Trade Name: CozyL Singapore
Phone: +86 15551299990
Email: sale@thecozyl.com

Business Address:
Rm 102, No.7 Xinzhou W 5th Alley
Nanwan St, Longgang
Shenzhen 518000, Guangdong
China

Business Hours: Monday – Saturday 9:00 AM – 6:00 PM (GMT+8)
Sunday: Closed
Response Time:Customer Support Response Time: Within 24 hours