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Phone: +86 15551299990 Email: sale@thecozyl.com
Physical Address: Rm 102, No.7 Xinzhou W 5th Alley Nanwan St, Longgang Shenzhen 518000, Guangdong China
*Despite every effort to provide accurate images of each product’s colour and design, actual colours and design may vary slightly, due to different device screen settings, the lighting in the installation location, slight differences in product finishes over time and other factors.
!!! Due to hygiene reasons, panties / sale items are non-returnable
Point 1: Gentle to the touch
●With no sewing thread, it feels smooth against the skin.
●Using printed labels instead of traditional tags reduces prickliness.
Point 2: Good Strength with Good Elastic Properties
The fabric has good elastic properties and fits the body comfortably.
Point 3: 100% seamless, even at the waistband
●The waist and leg openings are designed without seams, making the underwear lines less likely to show through clothing.
●Without the use of elastic bands at the waist, this design reduces discomfort.
1. For Return or Exchange, please contact our customer care team via email in advance. Our Customer Care team will contact you from Monday – Friday to assist you in our return/ exchange process. Return or Exchange will not be approved without prior contact via email.
2. Return must be within 7 working days upon receiving the product(s).
3. Return / exchange need to be approved by Our Customer Care team.
What item is not eligible for return?
Due to hygiene purposes, the following products are not exchangeable/ refundable:
1. Panties / Cami Set
2. Girdles / Body suits
3. Sale / Promo product(s)
4. Accessories
Please check this page for more details about our Return Policy.
Non-Peak Season: All orders placed Monday through Friday will be processed within 1-3 business days
Peak Season: All orders placed Monday through Friday will be processed within 5-15 business days
Please check this page for more details about Shipping.
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